Terms & Conditions
Effective Date: October 2025
Before making a purchase on our website, we kindly ask that you take a moment to review our terms and conditions along with our privacy policy. If you’re not comfortable with any part of these terms, we recommend refraining from completing a transaction.
Your satisfaction is incredibly important to us. If you have any questions or concerns, please feel free to reach out via email at miles@bradleysjuice.co.uk or give us a call on 01934 822 356 — we’re always happy to assist.
These terms do not override or diminish your statutory consumer rights. For further guidance on your legal protections, you may wish to contact your local Citizens Advice Bureau or Trading Standards Office.
About us
Bradleys Juices Ltd (we, us, our) is a company incorporated in England and Wales (number 08153167). Our registered address is Box Bush Farm, Box Bush Lane, Near Hewish, North Somerset, BS24 6UA and we are responsible for our website https://www.bradleysjuice.co.uk (website).
General terms
Purchases made through our website are available only to individuals aged 18 or over who are buying as consumers.
We make every effort to present our products accurately through descriptions and images. However, these are intended for illustrative purposes only, and the actual items delivered may differ slightly in appearance, packaging, or details.
Product availability is not guaranteed. Any stock levels shown on our site are approximate and subject to change. If we’re unable to fulfil your order, we’ll let you know as soon as possible.
While we aim to keep all pricing on our website up to date and correct, we reserve the right to adjust prices and modify or withdraw special offers at any time. If an error in pricing occurs, we are not obliged to honour any order placed at the incorrect price.
Should we discover a pricing or stock issue after you’ve placed an order, we’ll contact you to discuss your options — whether that’s paying the difference, receiving a refund, or cancelling the order entirely.
All prices listed include VAT. If the VAT rate changes between the time you place your order and when payment is processed, the VAT amount will be updated accordingly.
Please note that delivery charges are not included in the product prices. Available delivery options and their costs will be clearly shown during the checkout process.
Placing an Order – How Your Purchase Becomes a Contract
Our website will walk you through each step of placing an order. Before finalising your purchase, you’ll have the chance to review and make any necessary changes. Please take a moment to double-check your order before submitting it.
If any of the details you provide are incorrect or incomplete, please get in touch with us promptly. If we’re unable to process your order due to inaccurate information, we may need to cancel it. In cases where we incur additional costs as a result, we reserve the right to pass those costs on to you.
Please note that nothing on our website constitutes a binding offer. When you place an order, you’re making an offer to purchase, which we may choose to accept at our discretion.
If, for any reason, we’re unable to accept or fulfil your order, we’ll inform you as soon as possible. If payment has already been taken, we’ll issue a refund within 14 days.
Unless otherwise agreed, any refunds will be processed using the same payment method you used when placing your order.
Payment Information
All payments for products and any applicable delivery fees must be completed in advance. You’ll be prompted to make payment during the checkout process.
Delivery, Responsibility & Ownership
Products ordered through our website are typically delivered within the timeframe specified during checkout.
We use courier services to handle deliveries. It’s your responsibility to ensure someone is available at the delivery address to receive the order.
Once your items have been delivered to the address you provided — or collected by you, whichever comes first — the delivery is considered complete, and responsibility for the goods transfers to you.
Ownership of the products passes to you once we have received full payment, including any applicable delivery charges.
Issues with Your Order
If your order arrives damaged, faulty, incomplete, or not as expected, please contact us within 48 hours of receiving it by emailing miles@bradleysjuice.co.uk or give us a call on 01934 822 356. We’ll respond as quickly as possible to resolve the issue.
To process your request, we’ll need proof of purchase — such as your order number or receipt — and refunds can only be issued to the original payment method used.
Please allow up to 7 days from the time we receive the returned item for the refund to appear on your account.
Returned items must be unopened and in their original packaging.
Cancelling Your Order & Returning Products
As a consumer, you have the legal right to cancel your order within 14 days of receiving your order confirmation — this is known as the “cooling-off” period. You don’t need to give a reason, but you must let us know within this timeframe if you wish to cancel.
To make things easier, we recommend emailing us at miles@bradleysjuice.co.uk with your name and order number. You can also notify us by post. Your cancellation will be effective from the date you send your message.
Once you’ve informed us of your decision, please ensure the products are returned within 14 days. You can return items in person during our business hours or send them via post or courier to: Bradleys Juice, Box Bush Farm, Box Bush Lane, Near Hewish, North Somerset, BS24 6UA. Any items returned to us will need to be unopened and in their original packaging.
Please note that return postage costs are your responsibility when cancelling under this policy. Refunds will be processed within 14 days of receiving the returned items, or — if the goods haven’t yet been dispatched — from the date you notify us of your cancellation. Refunds will be issued to the original payment method.
Our Responsibility to You
Nothing in these terms is intended to exclude or limit either your rights or our obligations in relation to:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any liability that cannot be lawfully excluded under applicable legislation.
We are not responsible for any losses resulting from circumstances beyond our reasonable control.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential losses, including — but not limited to — loss of income, profits, anticipated savings, business opportunities, contracts, goodwill, or data (including corruption of databases or software).
Unforeseen Circumstances
We are not responsible for any delays or failures in fulfilling our obligations that result from events beyond our reasonable control. If such a situation arises, we’ll get in touch to discuss whether you’d prefer to cancel your order or wait until the issue is resolved.
If we reasonably believe that the disruption is likely to continue for more than 30 days, we reserve the right to cancel your order at our discretion.
Should your order be cancelled due to such circumstances, any refund owed will be processed as promptly as possible — and no later than 14 days from the date of cancellation.
Your Personal Data & How We Use It
Any personal information you share with us is handled in accordance with UK data protection laws, including the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003.
For full details on how we collect, use, and protect your data — including the purposes for processing, the legal grounds we rely on, your rights, and how to exercise them — please refer to our Privacy Policy.
Additional Key Terms
We may assign or transfer our rights and responsibilities under these terms to another party — for example, in the event of a business sale. This will not affect your rights under the agreement, and the new party will remain bound by these terms.
This agreement is strictly between you and us. It does not grant any rights or benefits to third parties, and no other individual or organisation is entitled to enforce any part of these terms.
If any provision within these terms is found to be unlawful, invalid, or unenforceable by a court or relevant authority, that specific clause will be removed. The remaining terms will continue to be valid and enforceable.
A delay or failure by us to exercise any right under these terms does not mean we’ve waived that right. Similarly, if we waive a breach of any term, it does not mean we will waive future breaches of the same or other terms.
We may update these terms from time to time to reflect changes in our business, legal requirements, or regulatory obligations.
Governing Law and Jurisdiction
These terms, along with the relationship between you and us (whether contractual or otherwise), are governed by the laws of England and Wales and will be interpreted accordingly.
As a consumer, you are entitled to rely on any mandatory legal protections available in your country of residence. Nothing in these terms affects or limits those rights.