Delivery & Returns

Effective Date: October 2025

Delivery

We offer free delivery to any address in mainland UK for an order over £60. We charge a flat rate of £7.50 for orders below £60.

Delivery time is generally within 5-7 days from the date of your order.

We use courier services to handle deliveries. It’s your responsibility to ensure someone is available at the delivery address to receive the order.

Once your items have been delivered to the address you provided — or collected by you, whichever comes first — the delivery is considered complete, and responsibility for the goods transfers to you.

Ownership of the products passes to you once we have received full payment, including any applicable delivery charges.

Refunds & returns

If your order arrives damaged, faulty, incomplete, or not as expected, please contact us within 48 hours of receiving it by emailing miles@bradleysjuice.co.uk or give us a call on 01934 822 356. We’ll respond as quickly as possible to resolve the issue.

To process your request, we’ll need proof of purchase — such as your order number or receipt — and refunds can only be issued to the original payment method used.

Please allow up to 7 days from the time we receive the returned item for the refund to appear on your account.

As a consumer, you have the legal right to cancel your order within 14 days of receiving your order confirmation — this is known as the “cooling-off” period. You don’t need to give a reason, but you must let us know within this timeframe if you wish to cancel.

To make things easier, we recommend emailing us at miles@bradleysjuice.co.uk with your name and order number. You can also notify us by post. Your cancellation will be effective from the date you send your message.

Once you’ve informed us of your decision, please ensure the products are returned within 14 days. You can return items in person during our business hours or send them via post or courier to: Bradleys Juice, Box Bush Farm, Box Bush Lane, Near Hewish, North Somerset, BS24 6UA. Any items returned to us will need to be unopened and in their original packaging.

Please note that return postage costs are your responsibility when cancelling under this policy. Refunds will be processed within 14 days of receiving the returned items, or — if the goods haven’t yet been dispatched — from the date you notify us of your cancellation. Refunds will be issued to the original payment method.